Exceptions

• Some items are not eligible for return for safety, health, or other reasons, such as undergarments, face masks, and perishable items.
• Items on clearance or bought on sale cannot be returned.

If you receive a damaged or defective item, please contact us immediately at our support email or call our customer service line. We will rectify the problem as best we can.

Should you have any questions on how to return your item or about our return policy, please don't hesitate to get in touch with our customer service team.

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Note: Please replace the placeholders ("Zenshop", "our support email" and "our customer service line") with the real company name, support email, and customer service line information. Policies regarding returns, refunds, and shipping can vary, so make sure to double-check to ensure these guidelines fit your company's policies.